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Fabawigs Shipping Policy

Our goal is to provide safer and faster shipping options wherever you live.

The time frame for order delivery is divided into two parts: processing time and shipping time.

1. Processing time

Processing time: 0-2 days. Fulfilled: Mon - Sat.

Order cutoff time: 11:00 PM (GMT-08:00) Pacific Standard Time.

We do not process on Sundays or holidays. Processing time is NOT included in the shipping time. Please plan accordingly.

2. Shipping Time

Normally Fabawigs will ship your order out on business days after get the order confirmation reply ( if your order needs to be customized, it might takes longer time to process).

Normally it takes about 3-10 business days to get to most countries once your order shipped out. There is 1-2 Day expedited shipping service for USA orders for certain orders, please contact FABAWIGS customer service if you have a need.

* Express companies don’t accept PO BOX / APO address so please leave your detail address when you submit your order.

Ship to United States: 3-10 days. Shipped: Mon - Sun. Shipment from China. Shipping Method: DHL/USPS/Fedex.

Ship to Canada: 3-10 days. Shipped: Mon - Sun. Shipment from China. Shipping Method: DHL/Fedex.

Ship to Mexico, United Kingdom, France, Germany: 3-10 days. Shipped: Mon - Sun. Shipment from China. Shipping Method: DHL.

Ship to United Arab Emirates: 7-10 days. Shipped: Mon - Sun. Shipment from China. Shipping Method: DHL/Fedex.

Ship to South Africa: 7-10 days. Shipped: Mon - Sun. Shipment from China. Shipping Method: DHL/Dpex/TNT.

Ship to other countries: 7-10 days. Shipped: Mon - Sun. Shipment from China. Shipping Method: DHL/Dpex/TNT.

Attention: although we try to ship your hair to you as fast as possible, please don’t order hair less than 48 hours before you need it! It's always better to give yourself at least a 2 week cushion before you need it to avoid any unforeseen circumstances that may delay delivery.

3.Shipping Fee

For all countries we offer free shipping.

Please Noticed:

We don't process orders on Sunday, because shipping companies all do not work on Sunday.

Processing & shipping times may be extended during holidays.

1. If customs duties are imposed in the recipient’s country/region, the taxes will be paid by the buyer.

2. The cost incurred due to the buyer’s delivery delay or address modification shall be borne by the buyer.

3. The buyer shall bear the cost incurred due to the buyer's cancellation or return of the order halfway for personal reasons.

1.Normally, the local shippers deliver packages on workday( Mon. - Fri.).Therefore, to ensure your parcel will be delivered to you safely and punctually, it's better for you to choose an address where you can receive the package on workday as the shipping address. It's best to keep your phone open, because the shipper might contact you via phone.

2.Some shipping services we using should have the customer's signature to be successfully delivered. If we ship the goods to your delivery address and someone signs for it, we will not be responsible for any loss or theft of the package. Therefore, please make sure that you or your authorized person are at the delivery address.

Your understanding and patience are much appreciated. We will keep tracking the shipping status. If you have any other concerns, just let us know.

If your order is urgent, pls contact us directly at Service@fabawigs.com，or leave a comment on your order.

RETURN POLICY

Your satisfaction is our forever pursue! We are pleased to accommodate returns and exchanges within 30 days on all sets that have not been opened, worn, or tampered with. When you receive the hair order, if the hair quality & hair color & hair length is not right, or you are unhappy with your purchase, please e-mail us at Service@fabawigs.com to initiate your return at first and we will be always here to help you. The unauthorized returns will not be accepted. Hope you can understand!

Below is our Return & Exchange policy

Cancel Order

Our priority is getting items delivered to our customers as quickly as possible.

1.You can cancel your order before the hair shipped it out. and the refund will be processed the same way as you make the payment. Payment will back to your account within 3-7 working days.

2. Once your order has been shipped, we can not cancel it anymore. Hope you can understand! If you need help, pls contact us at email:Service@fabawigs.com

Easy: Please make sure to contact us with email at first, our email address is Service@fabawigs.com and let us know your order number. We will then provide you with instructions and a return address to ship your set back. All returned items will be inspected to see if you have the qualify for a refund. All items must be returned in its original, factory condition, (unaltered, unworn, unwashed, original uncut lace, original undispersed curl pattern, undamaged and with tags attached with the original packaging & gifts attached) as we do not sell refurbished or previously owned products. Please make sure the wig is intact and the lace has not been cut. 

Note: We highly recommend to ship your set via a trackable shipping option, customer must provide us with the return tracking number, as that can greatly expedite the process. Please do not refuse to sign for your package. If you want to return it, please sign for your package first, then email Service@fabawigs.com for return instruction. Or you will have to pay the high customs fee resulted from not following our instructions.

What Is The Return Period?

We will provide a refund period on unopened hair within 30 days of the date that you receive your hair.

Do I pay for return shipping?

There are two situations: 1. If it is for your personal reasons (not liking/wanting to change the style), then you will be responsible for all return shipping costs. 2. If there is a problem with the product, we will be responsible for all return shipping costs. We recommend that you send your returns with tracking options as Faba Wigs is not responsible for lost returns. Note: Please mark "RETURN, NO DUTIES" on the package or the package may be returned to you.

Return Faba wigs without contacting?

No. You must contact us prior to sending your return, as the return address may be different from the address your order was originally shipped from. Please be kindly note that if you return the order without contacting us in advance, we will not be able to guarantee your refund and make a complaint in accordance with the policy.

When Will I Receive My Refund?

A full refund will be provided to the original method of payment after we have received, inspected and confirmed. All customers must contact us after sending the package back and provide us with the tracking information in order for us to process the refund. Some financial institutions can take up to 3 business days to process the refund. Please allow a few business days for your financial institution to reflect the refund on your statement prior to contacting us.

Problems with courier returns

If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.

If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.

How May I Contact You?

You may contact us by e-mail at Service@fabawigs.com. We always guarantee a response within 24 hours and will be happy to help you!

If You Have Any Other Questions, Be Free To Email Us At Service@fabawigs.com , We Are Here To Help You!